Refund & Cancellation Policy

Last updated: 25 October 2026

1. Subscription fees

• 7-day money-back: if ScanBilly does not work for your shop, email within 7 days of your first payment for a full refund.
• After 7 days, the current billing period is non-refundable; cancel anytime to stop future charges.
• Annual plans cancelled mid-term: pro-rata refund for full unused months, minus discounts availed.

2. Hardware (printers & kits)

• Defective-on-arrival hardware replaced free within 7 days of delivery.
• Manufacturer warranty applies thereafter; we coordinate the claim.
• Rental hardware must be returned in working condition on cancellation; damage beyond normal wear may be charged.

3. Consumables (QR sticker rolls, receipt paper)

• Misprinted or transit-damaged rolls replaced free — report with a photo within 48 hours of delivery.
• Opened/used consumables are otherwise non-returnable.

4. Cancellation

Cancel in-app or by emailing contact@scanbilly.com. Service continues to the end of the paid period; data is exportable for 30 days after.

5. Refund processing

Approved refunds reach the original payment method within 7–10 business days.