Account & Data Deletion

This page explains how to delete your ScanBilly account and the data associated with it. ScanBilly is a billing/POS app for retail shops; your account is identified by the phone number you use to log in.

How to request deletion

You can request account and data deletion in either way:

• Email contact@scanbilly.com from the phone number / email on your account, with the subject “Delete my account”. Include your registered store name and phone number so we can verify you.
• WhatsApp / Phone: +91 95923 05326 — tell us you want your account deleted.

What gets deleted

On a verified request we permanently delete the data linked to your store from our servers, including your products, bills, customers, udhaar (credit) ledger, expenses and device records.

What may be kept (and for how long)

Records we are required to retain by law — for example tax/GST-related transaction records — are kept only for the statutory period required by Indian law, after which they are deleted. We do not keep any other personal data once your deletion request is completed.

Timeline

Verified deletion requests are completed within 30 days. Photos you added to products or customers are stored only on your device and are removed when you uninstall the app.

Delete only some data (without closing your account)

If you want specific data removed (e.g. a particular customer or record) without deleting your whole account, email contact@scanbilly.com and we’ll help.